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Dell Financial Services

Dell Financial Services Cookie Policy – myDFS.com

Dell Bank International d.a.c., trading as Dell Financial Services (“Dell,” “DFS”, “we” or “our”) is a wholly owned subsidiary of Dell Technologies, Inc. This Cookie Policy explains how we use cookies to help provide you with the best possible online experience.

Cookies and similar technologies

How We and Our Partners Use Cookies

This Dell Financial Services website uses Dell Financial Services and third-party "cookies" to enable you to sign in to our services and to help personalize your online experience. These technologies and the information collected about you may be used to track your activity across multiple devices. Where appropriate, we use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.

A cookie is a piece of text that is placed on your computer's hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. Many browsers are set to accept cookies by default. You have the ability to accept or decline cookies as you prefer. The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Cookies allow you to take advantage of some of Dell Financial Services essential features. If you choose to decline cookies, you may not be able to sign in or use other interactive features this website and services that depend on cookies.

How We Use cookies on this website

When you visit our website on myDFS.com we collect the following information to make your user experience easier. We collect the following information via our cookies.
•   Username: used to retain and auto populate the username at the Login page
•   Preferences: Cookie Settings preferences at the Login page for personalisation and analytics purposes
•   Language: Stores the preferred language that users selected to display the portal
•   Customer Credit Account Number (CCAN): The CCAN selected by the user to filter Assets, Contracts and Invoices record that pertain to the specific customer who logins.

Changes to This Cookie Policy

We will occasionally update this Cookie Policy. If we make changes to this Cookie Policy or make any material changes to how we use your Personal Information, we will revise this Cookie Policy to reflect such changes and revise this Cookie Policy's effective date, included at the end of this section. We encourage you to periodically review this Cookie Policy to be informed of how we are using and protecting your Personal Information.

If you wish to review the Dell Financial Services Data protections statement, click here to find out more

Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please:
•   email us at dfs_emea_privacy@dell.com or
•   write to us at the following address: Dell Financial Services, Attention: Data Privacy Manager, P.O. Box 12335, Dublin 18, Ireland.

Effective Date: 16th April, 2019.

Release Notes

Recent portal enhancements

February 15^th 2020 release:

Ability to download VAT Schedules (French customers only!)
File upload function enabled for additional asset columns

January 11^th 2020 release:

Nine editable columns added to the Assets page
New data column for total 'Invoice Amount' under 'View Previous Invoices' page
Ability to “Request Access” to myDFS.com via login page
Account Name added into Admin section pages
Updated Release notes layout
Updated label size/copyright text into myDFS.com
Update myDFS.com Version to 1.3

October 12^th 2019 release:

Portal version displayed on login page
Release notes enabled on login page
Increased size on “forgot my password” on login page
Rental amount per contract displayed
Billing cycle per contract displayed
Contract start and primary term date displayed on assets page
Product Information pages removed

Dell Financial Services

DELL BANK INTERNATIONAL D.A.C
DATA PROTECTION STATEMENT - USE OF PERSONAL DATA

1.   Introduction & Scope

This Data Protection Statement (“Statement”) sets out how we, Dell Bank International d.a.c., trading as Dell Financial Services, will process and share any personal data that you may provide to us or that we may otherwise obtain about you. For the purposes of this Statement, all references to “DFS”, “we” or its derivatives mean Dell Bank International d.a.c. (trading as Dell Financial Services). Dell Financial Services provides financial services to commercial customers in Europe.
We primarily collect and process information relating to the business activities of the organisation that you work for or represent. However, in order to complete your organisation’s application process for financial services and during the term of any finance agreement with us, we are also required to collect and process certain information relating to individuals connected to the organisation (such as employees, officers, directors and owners). This is when we may collect and process information about you, as described in this Statement.

We are the “controller” of any information we process that is personal data – this means we are legally responsible for ensuring such processing is in compliance with applicable privacy laws.

2.   Types of Personal Data collected and sources

The personal data that we obtain about you (either directly from you or indirectly from third parties (including online sources) may include: your name, job title, date of birth, residential address, contact details such as email and telephone numbers and proof of identity which may include photographic ID and the results of any checks we carry out about you (see further section 3).

The third parties from whom we may obtain information about you may include: credit and fraud prevention agencies; our business partners, agents and other companies within our group; public registers; information we obtain from internet searches; insurance companies, brokers and administrators; auditors, regulators and supervisory bodies, public authorities and law enforcement agencies.

3.   Use of Personal Data

We may use your personal data to assist us in making business and credit related decisions and to manage our relationship with your organisation, including to:

•   assess any application for credit or financing that we may receive from your organisation (including for profiling purposes);
•   conduct searches and monitoring with credit reference or fraud prevention agencies in order to verify your organisation’s credit history, take decisions about credit and prevent fraud;
•   identify and verify your organisation, officers, directors, signatories, Ultimate Beneficial Owners and/or other related parties;
•   conduct politically exposed persons and sanctions screening checks on an ongoing basis as may be required by law;
•   process any contract or business arrangement with your organisation;
•   manage your organisation’s account and provide services to your organisation;
•   undertake statistical analysis and business reporting;
•   comply with applicable law and regulations.

Subject to your consent being provided (where required), we may also use your information to communicate to you (by email, telephone and/or post) details of events, marketing initiatives, surveys or promotional offers.

We may record and/or monitor communications (such as telephone conversations, emails, fax and other methods of electronic communications) for any of the purposes listed above and also to:
•   provide training to our employees and persons acting on our behalf;
•   provide you with administrative and support services;
•   monitor and audit quality and compliance with our own policies and procedures;
•   assist with preventing, detecting and investigating potential or actual cases of abuse, fraud, crime or security breach.

4.   Disclosure of Personal Data

We may, for any of the purposes described above, disclose your personal data to other companies within our group, to third parties who act on our behalf or provide services to us and/or to regulators and law enforcement agencies. This includes:

•   credit reference and fraud prevention agencies;
•   IT system and software providers (databases, applications, cloud and online services);
•   companies providing contract administration and support services, such as customer care and payment processing;
•   advisers, agents such as debt collection agents and remarketing agents and brokers;
•   insurance companies, brokers and administrators;
•   banks, funding providers or funding vehicles;
•   marketing and online service providers;
•   auditors, regulators, supervisory bodies, public authorities and/or law enforcement agencies.

We may also transfer any of our rights and/or responsibilities under any contract or business arrangement with your organisation to any third party, each of whom may also use such information in the ways described in this Statement.

We may also disclose your personal data where you authorise us to do so.

5. Transfers outside of the EEA

In order to use, disclose and process personal data for the purposes and to the recipients described above, we may transfer your personal data to countries outside the European Economic Area (EEA) to companies, business partners or service providers of the Dell Technologies group (including, without limitation) those located in the US, India, Brazil and Morocco, with whom we have appropriate contractual and security safeguards in place. This may involve the transfer of your personal data to countries that do not provide the same level of data protection as your home country. We will put in place adequate and appropriate protections to safeguard your personal data, including technical and organisational security measures. To find out more about these data transfers or to exercise your rights, please contact us (contact details provided below).

6.   Legal basis for processing

The legal basis for the collection and processing of your personal data is as follows:

Dell Financial Services legitimate interests which include:

•   the processing of an application for, or the provision of, financial products and services and or the performance of a contract, provided always that our legitimate interests do not prejudice or harm your rights and freedoms; and/or
•   complying with legal and regulatory obligations

Dell Financial Services will obtain your consent for direct marketing activities (where required). You are free to withdraw your consent at any time.

7.   Your rights in respect of personal data

You have certain legal rights in respect of the personal data we process about you. These include a right to:

(i)   request the rectification of inaccurate personal data that we process about you or request that we complete any data about you that is incomplete;
(ii)   object to the processing of your personal data which we process on the basis of our legitimate interests (see above);
(iii)   request the erasure of your personal data (subject to certain conditions);
(iv)   request information about how we process your personal data and obtain a copy of that personal data;
(v)   object to decisions being made about you based solely on automated processing if that decision produces legal effects about you or significantly affects you;
(vi)   request that we restrict the processing of your personal data so that we no longer process it until the restriction is lifted;
(vii)   request that your personal data be provided to you in a structured, commonly used and machine-readable format and to have that information transmitted to another organisation in certain circumstances; and/or
(viii)   lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable privacy law.

8.   Automated decision making

We may make automated decisions on your organisation when assessing a financial application. This may involve the use of your personal data if you are a director or owner of your organisation. The impact of an automated decision will be to establish a risk profile, to determine whether to provide credit and/or the cost of such credit to your organisation.

9.   Retention of personal data

We will hold your personal data for as long as necessary in connection with the purposes described in this Statement and in accordance with our retention policy and applicable law. You can request further information by writing to us (contact details provided below).

10.   How we secure your personal data

We take all reasonable steps to protect your personal data from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:

•   having in place technical and organisational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
•   limiting physical access to our premises;
•   limiting access to the information we collect about you;
•   ensuring that we, and those that we share your information with, have appropriate security safeguards to keep personal data secure; and
•   where required by law, destroying or de-identifying your personal data.

11.   Contact Us

Should you have any question in relation to this Statement or the way we process your personal data, please contact us:

Post: FAO: Data Privacy Manager, Dell Bank International d.a.c. / Dell Financial Services, P.O. Box 12335, Dublin 18, Ireland.

Email: dfs_emea_privacy@dell.com

12.   Changes to this Statement

We will occasionally update this Statement. If we make changes to this Statement or make any material changes to how we use your personal data, we will revise this Statement to reflect such changes and revise this Statement’s effective date, included at the bottom of this Statement. We encourage you to periodically review this Statement to be informed of how we are using and protecting your personal data.

13.   Additional Information for UK Organisations

Credit Reference Agencies
We use the services of Credit Reference Agencies to support our decision making process on finance applications. If you wish to know more about how your data is processed, please consult the Credit Reference Agency Information Notice (CRAIN): http://www.experian.co.uk/crain/index.html

CIFAS
We are a member of CIFAS, the Cifas National Fraud Database. As part of our membership, we consult and report information on fraud events and fraud suspicions.

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by accessing CIFAS online: please click here: https://cifas.org.uk/website-privacy-notice

14.   Additional Information for Ireland Customer – Central Credit Register Notice

NOTICE: Under the Credit Reporting Act 2013 lenders are required to provide personal and credit information for credit applications and credit agreements of €500 and above to the Central Credit Register. This information will be held on the Central Credit Register and may be used by other lenders when making decisions on your credit applications and credit agreements.

Effective date: 16th April, 2019.

MyDFS.com portal has transitioned to our new Global MyDFS portal.

https://dfs.dell.com/#/login